Payment Options

Once you book in your trial lesson, payment must be made within 24-hours in order to hold that spot in the program. If payment is not made within 24 hours, the spot will be open for other students to book that time. After you've had your first trial lesson, you are now officially a student of Full of Heart Music. Payment for your lessons are made upfront for a full term which ranges from 9-11 weeks. We run alongside the Victorian school terms. Full of Heart Music Studios is closed on all Public Holidays. 

Payment is made online using our online portal called Opus1.oi

We accept all Debit and Credit Cards.

 

Flexible Payment Options & Term Fees for Music Lessons

Term fees are non-refundable unless under exceptional circumstances i.e. The student is injured, unable to continue for health reasons. In these cases, we ask that you provide a medical certificate as to why you need to discontinue lessons. We do NOT offer refunds due to students changing their minds and choosing not to do lessons anymore.

 

Absences/Holidays/Make-up Lesson Policy

No more hassles organising make-up lessons!

If a student cannot make their lesson, we will send their lesson to them via LessonMate. 

LessonMate is a program designed for Make Up Lessons and helping them run easily and efficiently. 

Lessons can be cancelled anytime, and your teacher will send you a completely personalised video lesson that is as close to the real face to face lesson as possible. Lesson notes, videos and or/links related to your lesson for that week will be sent via email during your allocated lesson time. 

Out of courtesy we ask that you still inform your teacher or Kristen of your absence prior to your lesson. We understand that sometimes you may forget to let us know and that is ok, we will still send you your make up lesson.

NOTE: If you have already paid for your term fees and will be absent on holidays, you will receive your missed lesson via LessonMate. No additional make-up lessons will be scheduled. 

Term fees will not be put on hold, deducted or credited while you are on holiday or absent. We thank you for your understanding.

 

Online Lessons

All students are able to change their lesson in person, to an online Zoom lesson if they are unwell, and don't wish to come into the studio that week. We kindly ask that students give 30-minutes notice prior, when possible, to help the teacher prepare for the online lesson.

We highly encourage students doing changing to lessons online if they believe they are unwell and could potentially spread bugs to other students and teachers.

 

We thank you for reading about our policies, and for your understanding. Full of Heart Music Studios aims to create policies that we believe are fair, and are helpful for our students, families and teachers. We make decisions with everybody in mind, and we always strive to deliver fun, inclusive and affordable music lessons, with the aim for a smooth administrative process.